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26 February 2020

New NHS 111 online service to deal with COVID-19 enquiries

Introduced by

NHS England

Targeted at

NHS 111, public


Introduced on 26 February 2020, further investment announced on 2 March. 'Investment will increase if demand continues to rise'

Stated aims

To help deal with the volume of enquiries relating to COVID-19 and offer more clinical advice over the phone. Additional investment aimed at freeing up clinical call handlers’ time to prioritise callers with symptoms


A new NHS 111 online service is announced, with an initial extra £1.7m funding for NHS 111 to offer more clinical advice over the phone. Further funding will also provide 500 additional initial call responders with the capacity to answer around 20,000 more calls every day.


NHSE/I news